GENERAL TERMS
The website https://georgiaspanoudaki.com is an online store for the sale of products via the Internet (hereinafter "e-Shop") of the Company under the name "SPANOUDAKI GEORGIA - manufacture and trading of jewelry" (Tax Identification Number 101556678), based in Chania (57 Chrysanthou Episkopou Street) (hereinafter "THE COMPANY"). These Terms of Use and purchasing rules governing eShop, apply only to it.
APPLICABLE LAW
These Terms of Use formulate in a clear and comprehensible manner the terms that govern and regulate the relations of the Company with the respective visitor and / or customer of the e-Shop, according to Law 2251/1994 on "Consumer Protection", Directive 2000/31/EC, Presidential Decree 131/2003 (On e-commerce), Regulation EU/679/2016 (on the protection of natural persons with regard to the processing of Personal Data - GDPR), Law 4624/2019 (Implementing measures of Regulation EU/679/2016) and Law 4537/2018 (Payment services and other provisions), as in force today.
According to the Directive 2013/11/EC, which was incorporated in the Greek legislation with the JMD 70330/2015, and Decision 31619 Government Gazette 969/22.3.2017 (article 8) provides the possibility of electronic resolution of consumer disputes with the procedure Electronic Dispute Resolution throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the above procedure for out-of-court settlement of the dispute.
PROPERTY - TRADEMARKS
The product and company names mentioned on the website may be trademarks or trademarks of their respective owners. Your access to this website should not be construed as a concession, consequently, final or otherwise, of any license or right to use any of the symbols appearing on this website, without our prior written consent or any third party holder.
COPYRIGHT
The content of this website including images, photographs, drawings, graphics, texts is the intellectual property of the Company, subject to any rights not expressly granted herein. All intellectual property rights of this website belong to the Company. Any act of reproduction, distribution, modification or use for commercial purposes without the prior written permission of the Company is prohibited.
ACCEPTABLE USE
Every entry, tour and transaction with the e-Shop makes you a visitor and/or customer of it. The use of the provided services requires your prior agreement with all the Terms of Use of the e-Shop, as they apply each time, for this reason, before proceeding with your tour within the e-Shop, please read and fully understand these terms, so that you can be sure that you accept them, as any use and/or transaction from now on with the Company through the e-Shop implies the full and unconditional acceptance of these terms by you.
The Company reserves the right to modify or renew the Terms of Use, as well as the terms of transactions. If the e-Shop is used after the announcement of the modification of the Terms of Use, it means that you agree with the new Terms of Use.
Access to the e-Shop is allowed throughout its operation. The Company reserves the right to withdraw or terminate the provision of services, without prior notice at any time, provided that the already registered orders are completed. The Company does not bear any responsibility in case there is inability to access all or part of its services due to external factors (for example, internet service providers, telecommunications organizations, banking organizations, etc.).
PRODUCT DESCRIPTION
The Company makes every effort to ensure that:
· The information (features, price, quantity, quality) listed in the e-Shop for the products it markets through it, to be complete, accurate and reliable.
· The display of products to be done as accurately as possible with the projection of photos.
However, the Company cannot guarantee the completeness of this information, as well as the complete similarity of the products depicted in the e-Shop with reality. Some products may appear slightly different in size, color and texture from reality due to their digital display, but also due to a difference in the visibility of the site pages from computer to computer.
PRODUCT PRICES
· The listed prices of the products include VAT (24%).
· The e-Shop reserves the right to adjust prices without prior notice.
· Orders are executed with the prices of the products posted on the website at the time of the order.
· The prices of the "May to Order" products at the date of purchase may differ from the one listed. This can happen as gold and stone prices are volatile and there may not have been a timely price adjustment. In any case, please contact us to confirm the price of "May to Order " products.
LIMITATION OF LIABILITY
The Company makes every effort to ensure that the content of the e-Shop will include complete, accurate, clear, instructive and non-misleading information of its products. Despite the effort to display the products perfectly, there may be errors (typographical, numerical, imaging) that have escaped attention or have occurred unintentionally. The Company cannot exclude such cases of errors and therefore cannot guarantee the complete accuracy or completeness of the illustrations and descriptions.
The users of the e-Shop accept the possibility of inability of the Company to control all of its content and services.
In case you want to write a review for a product on our website you agree and guarantee that the content of your review:
· It is your creation and not someone else's.
· It does not contain abusive, religious or racist comments, insults to other members and third party reviews.
· It concerns the product and not its pricing and is not misleading or is a deliberate defamation of it.
· Does not include third party information or non-product related websites.
· It is not spamming content.
· You do not use any software, formula or device to interfere or attempt to interfere electronically or manually in the organization or functionality of this site.
BEFORE BUYING
You can make your purchases in the e-Shop either as a visitor, by filling in the required information without creating an account, or as a user with an account that you have created after registering in it.
To complete your purchases in the e-Shop you will be asked for personal information such as your real name, your phone (mobile or landline), your email address and other information provided by law and regulations. If you wish, you can complete your order by phone. By completing your order with us, you guarantee that the billing details you entered are valid and correct, and that payment will be processed correctly when your order is accepted.
The user has the right to conclude a valid order through the e-Shop, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in judicial support regarding the conclusion of a sales contract).
Minor visitors of the e-Shop have the opportunity to access it and its services, only with the consent and under the supervision of their parents or guardians, without the obligation to submit their personal information. In case of submission of such data by minors without parental consent and supervision, the Company does not bear any responsibility, as it cannot be aware of it.
You complete your purchase if:
· you agree to these terms of use of the site
· you have registered a valid debit or credit card and pay pal card accepted by our site.
· you have authorized the Company to charge their debit or credit cards with the exact amount of your orders.
PAYMENT METHODS
A. By debiting your credit card
Payment for your order can be made securely by credit, debit or prepaid card VISA, MASTERCARD MAESTRO, AMERICAN EXPRESS of any bank.
We do not collect or store your credit card information in any way, so you will need to re-enter it each time you use your credit card for transactions.
B. Via PayPal
During this process no personal information (including credit card number) is stored in the Company's electronic system
C. COD (Cash On Delivery)
Payment for your order can be made at the time of delivery. You must have in cash the exact total amount stated in the e-mail of the confirmation of the shipment of your order. The courier cannot give change and does not accept checks. In the event of a refund, you must provide us with a bank or post office account that you maintain in the country where the order was placed. This payment method has an additional charge of 2,50€.
D. Upon receipt and payment at the store
You have the opportunity to pay the price of your order in the store, at the moment you receive it. Your order will be stored in the store for the period of five (5) working days from the submission of your order. Otherwise your order will be considered canceled. For any variation of the collection time it is necessary to have preceded communication via email at info@georgiaspanoudaki.com or at +302821027350.
PRIVACY
To make purchases in the e-Shop, you will be asked to provide your personal information. For more information on how and for the purpose of processing personal data, please be informed through the Privacy Policy, click here
www.georgiaspanoudaki.com/privacy-policy
SUBMISSION - CANCELLATION OF ORDER
The ordering of Products constitutes a binding offer to purchase the products in question at the total price indicated at the time of placing the order, which includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a visiting customer.
Your order is completed upon its acceptance by the Company by sending a written confirmation email to you at the email address that you indicated when submitting the order. In case you do not receive a confirmation email of your order, please contact us immediately by email at info@georgiaspanoudaki.com, in order to request the successful completion of your order.
An order that has been registered and has not yet been delivered can be canceled (in whole or in part), within the time interval between its submission and the notification of the confirmation of its shipment. Cancellation is not possible after this time.
For any order cancellation (in whole or in part) you should send an email via info to info@georgiaspanoudaki.com or tel. +302821027350.
SHIPPING - DELIVERY TIMES
Generally
· Orders are usually shipped within 24 hours of receipt and take 2-10 days to ship, depending on the destination.
· Once the order is shipped you will be notified of the tracking number of your order via email.
· We will contact you via email if there are any problems with the order.
· All orders are processed on working days. We do not process orders on weekends or public holidays (including Christmas Eve and Christmas Day, 26/12, New Year's Eve and New Year's Day).
· For any question contact us via email at info@georgiaspanoudaki.com or at tel. +0302821027350 (Monday - Friday 11: 00-14: 00).
Inside Greece
· Shipping is via ACS.
· All orders within Greece are sent free of charge within 3 working days.
· Outside Greece - Inside the European Union
· Orders over 180,00€ are sent without extra charge (free) within 2-8 days, depending on the destination (you will be notified via email)
· Orders under 180,00€ are sent with a shipping cost of 25.00€ and a delivery time of 4-8 days.
· For any special shipment, a separate communication with the customer precedes to be informed about the shipping options of the cooperating courier companies abroad and their costs.
· The listed prices include VAT.
Outside the European Union
Ø UK
· Orders over 220.00€ are sent without extra charge (free) within 4-8 days (you will be informed via email).
· Orders under 220.00€ are shipped with a shipping cost of 25.00€ and a delivery time of 4-8 days.
Ø USA
· Shipments are made exclusively via DHL, within 5-10 days.
· Shipments to countries outside the European Union may be subject to customs clearance costs and taxes. These costs are in addition to shipping costs, are covered by the customer and vary from country to country. For this reason, customers are advised to contact their country's customs office to guide them accordingly so that they are not surprised by charges for which they are not prepared.
If you wish to have delivery to the rest of the world, contact us at info@georgiaspanoudaki.com
RETURN POLICY
Returns must be made within 5 days of receipt. The product of your purchase must be returned in its original packaging, in excellent condition, unused. You are responsible for return and shipping costs. We only accept parcels by courier or National Post. We strongly recommend that you contact us before sending the parcel to confirm the process.
For returns we will charge your credit card or your pay pal account as soon as we receive and check the returned items.
For returns, contact us via email at info@georgiaspanoudaki.com or at +302821027350.
PRODUCT CARE - WARRANTY - REPAIR
Our Company uses excellent quality materials for the manufacture of jewelry. However, damage can occur over time. If you handle your new jewelry with care they will last longer.
We recommend:
· Never wear your jewelry while showering or swimming.
· Keep them away from sea salt and chlorine in the pool, sauna or hammam, as well as household chores.
· Store them away from heat and sunlight, preferably in a protective case to avoid damage from wear and tear.
· Perfumes, dust and daily use will affect your jewelry, so try to minimize contact with cosmetics, lotions and any other products that contain chemicals (such as cleaning products, etc.).
With the right love and care your pieces will remain beautiful for years to come.
We guarantee that our jewelry is handmade with the best quality materials. However, if damage is caused to them over time, our Company offers repairs free of charge for six (6) months from their purchase and if they have been caused by the normal use of the product. However, damages related to improper handling, force majeure or other factors are not included.
After the above period, a repair charge may be charged. You should contact us via email at info@georgiaspanoudaki.com or at +302821027350, for the type and possible cost of your repair.
In any jewelry repair, the customer bears the cost of sending the product to and from the place of repair. Shipping costs are non-refundable.
OTHER TERMS
The specific terms and conditions as well as any modification are governed by and construed in accordance with Greek law.
If a provision is deemed invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms.
For any dispute arising from the use of the e-Shop, the competent courts of Chania have jurisdiction.
STAY TUNED